OzHR #21 - Thriving Despite Disruptions

Have we become less tolerant of disruptions? I would say yes, as technology speeds up our connection to eachother, we expect services to be delivered and problems to be fixed in an instant. From what might have been accepted as a part of normal life, a simple disruption is now highly damaging to reputations. And I can vouch for that, because last week I had a fail with #ozhr. Sick, exhausted and in survival mode to keep the rest of my life ticking over, #ozhr was just not delivered. And this is what comes to mind:

@sarahmillerau Better than #H7N9 & an important lesson in succession management
— Shane Granger (@gmggranger) February 14, 2014

Disruptions can come in many forms:
-sickness
-extreme weather
-disrupted supplies
-geographic constraints
-time

There's no avoiding them, whether personally or professionally. So the question is, how do we thrive despite disruptions?

The chat will be Thursday 20 February starting at 7pm AEDT. Now we're in daylight savings time, find your city (or corresponding time zone) below, for the starting time:

7pm - Sydney, Canberra, Hobart, Melbourne (AEDT)
6:30pm - Adelaide (ACDT)
6:00pm - Brisbane (AEST)
5:30pm - Darwin (ACST)
4:00pm - Perth (AWST)

Or join in from international waters at 4:00pm in Singapore, or 8:00am in London.

Just make sure to pop a #OzHR in your tweet so we can see it, and be sure to invite others along for the ride!

The questions this week are:

1) What's the best way to ensure a disruption doesn't mean non-delivery? Does technology reduce, or heighten the pressure?

2) What can HR bring to the table in avoiding disruptions in organisations? How can HR help people to thrive during disruptions?

3) What are the key practices for organisations to avoid disruptions? How does one prepare for something they have never experienced?

4) What's the best way to recover a reputation after a disruption? What personal experience do you have with disrupted service providers?